Shipping policy


At Tales, we aim to deliver your order quickly, safely, and with a premium experience from checkout to doorstep.

1) Delivery Time

  • Orders are delivered within 1–3 business days.

Delivery times may vary during peak seasons or official holidays. We always keep you updated.

2) “No inspection” Policy

Orders cannot be opened or inspected before delivery

This ensures:

  • Product safety

  • Protection from missing items

  • Receiving the package exactly as shipped

If you open the parcel after delivery and find any issue (size/defect/wrong item), we will handle it through our Return & Exchange Policy.

3) Shipping Fees

  • Shipping fees are calculated at checkout.

  • Fees may vary depending on the address/governorate.

4) Order Confirmation

After placing your order:

  1. You will receive a WhatsApp message or call for confirmation.

  2. Once confirmed, the order moves to processing.

  3. You’ll receive a message when your order is out for delivery.

5) If There Is an Issue With Your Order

If the product arrives:

  • Defective

  • With a wrong size

  • Or with any quality issue

Just contact us within 14 days, and we will process a smooth return or exchange according to our policy.

6) If Your Order Is Delayed

In case of unusual delays:

  • Contact us via WhatsApp

  • Or Instagram DM
    We will follow up with the shipping company until your order safely arrives.