Returns & Exchange Policy

We want you to be fully satisfied with your purchase from TALES.

Return & Exchange Requests

• Customers may request a return or exchange within 5 days of receiving their order.
• All return and exchange requests must be submitted through our Instagram page.

Collection Process

• Once your request is approved, a courier will be arranged to collect the item(s) within 1–2 business days.

Refunds

• For return requests, once the order is handed over to the courier and you notify us, your refund will be processed via InstaPay on the same day.
• Refunds are issued excluding the original shipping fees.

Exchanges

• For exchange requests, customers are responsible for the applicable shipping fees.

Multiple-Item Orders

• For orders containing more than one item, partial returns are not permitted.
• Customers may either:
  • Return the entire order for a refund, or
  • Exchange item(s) for other product(s).
• Returning individual items from a multi-item order while keeping the remaining items is not allowed.

Conditions

• Returned or exchanged items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
• TALES reserves the right to refuse returns or exchanges that do not meet these conditions.